FAQ/Policies |
| 1. I want to reserve my linens, what's next? |
| So, you know what you want. Perfect! Complete the Inquiry form and a Linen Consultant will send you a quote. Securing your order is easy and cost effective. Book with a small deposit and set-up monthly installments. Final payment is due 30 days prior to your event. |
| 2. How far in advance do I need to reserve linens for my event? |
| We recommend that you reserve your linens as soon as possible but at least 4 - 8 months prior to your event. Inventory and colors are available on a first come first serve bases. |
| 3. Can I change the quantity of linens that I have ordered? |
| Reserved linens may be adjusted up or down up to 30 days prior to your event. Within 30 days, you may adjust up if the inventory is available. An additional deposit may be required when the adjustment is made. |
| 4. Can Kennique set-up and/or break down linens? Is there a charge? If so, how much? |
| Yes, we do offer this service at an additional cost. Costs vary based on the size of event and the specifics of your set-up. Contact your Linen Consultant for more information. |
| 5. Do we need to clean or iron the items before we return them? |
| No, you are not to clean your linens prior to returning them to us. You must, however, remove any food and/or debris from all linens. Food left on the linen will mold. Linens that are returned with Mold and Mildew on them cannot be cleaned and the customer will be required to pay a replacement cost as stated in the contract. Do not place our rental items in plastic bags, use the bags provided to you by Kennique Linens. You must also untie your sashes prior to returning them. We charge a $35.00 fee per order for one or more sashes that are returned tied in bows. Chair covers must be folded and replaced in the poly nylon bags given upon pick up or set up. Any chair covers returned unfolded will incur a $35 charge per order. |
| 6. What’s the process for cancellations? |
| Please be aware that once we reserve an order, other orders are turned away to keep our commitment to you. Therefore, all deposits and payments are non-refundable. |
| 7. What’s the process for lost/damaged linen? |
| All linens are inspected and counted upon return by a member of our staff. All damage to linens including but not limited to mildew, burns, stains and candle wax will be charged a damage fee of four times (4x) the rental rate of the linen. All damaged linen will remain the property of Kennique Linens. Lost items will be charged a replacement fee of four times (4x) the rental rate. |
| 8. What is the policy for returning linens? |
| All linens are to be returned to Kennique Linens the following business day after your event, unless otherwise noted on your contract. All linens should be free of food particles and moisture. Damp linens will result in mildew and therefore will incur a replacement cost of four times (4x) the rental rate. If linens have not been received by the first business day following your event, you will be charged a late fee of $50 each day the order is late. After one week, you will be charged four times (4x) the rental rate. When returning your linens make sure they are returned free of any food, floral or other miscellaneous debris. Sashes must be returned untied to Kennique Linens. Any sashes returned tied will incur a charge of $35 per order. Chair covers must be folded and placed in the poly nylon bags given upon pick up or set up. Any chair covers returned unfolded will incur a $35 charge per order. |
| 9. Can I purchase linen insurance? |
| Linen insurance is optional and available for 6% of the total linen rental cost. The insurance protects against excessive soiling which may require items to be cleaned multiple times in an effort to return the items to their original condition. Linen insurance does not protect against linen that will have to be replaced due to permanent damage due to excessive staining, mold, mildew, or other permanent damages. To be clear, linen rental insurance DOES NOT cover linens that must be replaced. However, it does prohibit you from being charged additional fees associated with multiple cleanings. |
| 10. What are your payment policies? |
| We accept credit cards, cash and money orders. Checks are permitted up to 30 days prior to your event. While there are multiple payment methods, you will need a credit card on file for all orders. Any check that is returned will incur any and all bank fees resulting from your returned check. The fees will be charged to the credit card on file and all remaining balances must be paid with a credit card or cash. We have the right to cancel your order if your check is returned to us for any reason. |
| 11. How does the Early Bird Payment Plan work? |
| At Kennique Linens, we want to help you create an event that you love. Therefore, some orders may qualify for our Early Bird Payment Plan, exclusively for clients that book at least four months prior to their event. This program reduces your upfront deposit and allows you to make monthly payments. Contact a Kennique Linen Consultant for more information. |
| 12. What are the possible additional fees? |
| Replacement fee for damaged products are four times (4x) the rental charge. Replacement fee for lost products is four times (4x) the rental charge. We charge a $35 fee per order for sashes that are returned tied in bows. We charge a $35 fee per order for chair covers that are not returned folded in the poly nylon bags given to you. If linens are not returned by the first business day following your event, you will be charged a late fee equal to $50 each day the order is late. After one week, you will be charged four times (4x) the total rental rent. |
| 13. Do you ship linens? |
| Yes. Please speak with a Linen Consultant for information on cost associated with shipping linens. |
| 14. Can I order fabric swatches? |
| Yes, however swatches are subject to availability. |
| 15. Will you match my colors? |
| We offer a variety of colors and are confident in our selection. We understand that linens are an important part of ensuring the success of your event; therefore, we monitor the quality very closely. However, we cannot guarantee exact color matches due to continuous purchasing from different dye lots. If color perfection is an absolute requirement, please consider purchasing custom sewn linens made from a single manufacturing run. Minimum quantities and lead times will apply. Speak to a Linen Consultant for more information. |
| 16. What if I don’t see the type or color of linen that I’m looking for? |
| Our linen closet represents some of the seasons most popular, as well as upcoming designs, colors and shades. However, if you don’t see the linen type or color that you’re looking for, complete an inquiry form and use the comment section to describe your vision. A Linen Consultant will contact you for further discussion. |
| 17. Do you allow payment plans? |
| Absolutely! Book with a small deposit and you can set-up monthly installments. Final payment due 30 days prior to your event. |